Return, Exchange & Replacement Policy

Q: How can I return a product to LCD Kart?

You can easily return a product by raising a return request from your account after delivery. Alternatively, call us at 8302263606 or email us at support@lcdkart.com to raise a return request.

Q: What are the associated return costs?

We don’t charge any additional fees for returns, and we’ll arrange a doorstep pick-up from the delivery location. Just ensure that you return the product in unused condition, and that’s all we expect from you.

Q: What is covered under 30 days return period?

You get a 30 days time to return the product, and these issues are covered in the return/replacement period provided the product is intact (In the same condition as we delivered). The 30 days return period is valid for :

Ordering the wrong product.
Damaged on Arrival.
Receiving the wrong product.
Color Mismatch.
Quality Issues.
Faulty or Defective products.
Changed Your Mind
Faulty Motherboard issues (You can return the display if your phone has hardware issues).

Q: What is not covered under the 30-day return period?

These conditions are not covered in the 30 days return/replacement period :

Damaging the product during installation.
Products that are broken after use.
Erupting the display flex cable during installation.
Used products that you’ve permanently fixed on the phone.
Products with no screen guard or warranty stickers (because you removed them before installation).
Any issue which renders the product into a useless condition.

Q: Where can I check the status of my return?

You can check the return status by logging into your account. You’ll also receive updates on the return status via SMS. When we arrange a pickup, you’ll also receive a text message from the courier partner to keep the shipment ready. You can also contact us at 8302263606 to know about the return status. Please keep your order number handy so that we can check and reply instantly.

Q: What is the return timeframe after delivery?

You need to raise a return request within 30 days after the delivery. The 30 days count starts from the day when the package is delivered to you.

Q: What are the return conditions that should be met?

The product should be returned in the same condition as you received it. If you buy a product and want to return it, that’s fine, but you should keep the product intact. However, please note that it is not possible to return a product if :

The product got damaged during installation.
The warranty stickers and protective films have been removed from the product.
The product has been installed using glue, and then you’ve decoupled it from the phone.
The flex cable and other parts of the display have been damaged.
The product has been used/fixed in any way.

If you keep the product intact, it is very easy to return the product without any hassle.

Q: Will you arrange a pickup, or do I’ve to ship the return myself?

You don’t need to ship the product yourself, and we’ll arrange a doorstep pickup for you. You can always contact us at 8302263606 and let us know the preferred pickup time.

Q: What If I’m not available for pickup during office hours?

In such conditions, when nobody is at the delivery address, we can complete pickup via two methods :

1. You can leave the package with your neighbor, and when the pickup person calls you, please direct him to your neighbor’s house. In such cases, when you receive a call from the pickup person, you can instantly call your neighbor and inform him that the pickup person is waiting outside.

2. You can self drop the pickup at the respective courier office. If you want to do that, please contact us at 8302263606, and we’ll let you know the address and phone number of the respective courier service. We’ll also share a Pickup AWB, and you need to share this AWB (Airway Bill Number) with the courier partner when you hand over the pickup.

Q: How much time do you need to arrange a pickup?

Once your return request has been verified, we’ll arrange a pickup within 24-48 hours from your doorstep. The pickup person will collect the package from the same delivery address as you mentioned in the order. If you want to change the pickup address, please let us know when you raise a return request.

Q: Does the pickup person verify the content?

Yes. The pickup person checks the physical condition of the product before accepting it. As we authorize a pickup only after checking the product’s condition, you’ll not face any issues with this process.

Q: Do I need to share product images for a return?

Yes. We want to ensure that you return the product in the same condition as we delivered it. Before we arrange a pickup, our team will request you to share product images on our WhatsApp number, 8302263606.

We’ll instantly check the product images and authorize the return. In rare cases, if the product’s condition is not clear, we might ask you to share a small video of the product showing its front and rear sides.

You don’t need to worry if you ordered the wrong product or want an exchange. It is very easy to exchange the product, and for any specific questions, please call us at 8302263606.

Q: How do I initiate the exchange request?

To initiate an exchange request, first, please call us at 8302263606 and discuss your concerns. Please also let us know the model number of your desired product so that we can confirm if the exchange is possible. If it is, then we’ll initiate an exchange request from our end.

Q: What should I do after initiating an exchange request?

When you initiate an exchange request, first, we need to verify the product’s condition we delivered to you. Kindly send the product images and your order number to our WhatsApp support number 8302263606. We’ll ensure that product is in the same packaging and original condition. We’ll then arrange a pickup for you, and the pickup person will collect the package from your doorstep.

Please ensure that you pack the product the same way you received it. We always use a plastic box to pack the product as we sell fragile products. You should also use the same plastic box and other packing material when you initiate an exchange request.

Q: How much time do you need to arrange a pickup?

Once your exchange request has been verified, we’ll arrange a pickup within 24-48 hours from your doorstep. The pickup person will collect the package from the same delivery address as you mentioned in the order. If you want to change the pickup address, please let us know when you raise the exchange request.

Q: Do I need to pay additional charges for the exchange?

You don’t need to pay additional charges if you exchange for an item with the same price. If you want to get a product that costs more than what you’ve paid, you’ll need to pay the difference amount to us. The delivery time would be the same as before.

If you face any problems with the delivered product, you can always opt for a replacement/return/refund as per your desire. This section will answer the most common questions regarding a replacement.

Q: How do I initiate the replacement request?

To initiate a replacement request, please call us at 8302263606 and let us know the problem you are facing with the product. We have a team of experts with years of experience with mobile phone repairing and testing the screens one by one. If you are doing something wrong, we’ll guide you throughout the process. If the problem persists, we’ll register a replacement request for you.

Q: Do I need to share product images for a replacement?

In rare cases, if the product’s condition is not clear, we might ask you to share a small video of the product showing its front and rear sides. We just want to ensure that the product is not used or pasted and all the warranty stickers and protective films are intact. Once we verify that, we’ll arrange a pickup for you.

Q: How much time do you need to arrange a pickup?

Once your replacement request has been verified, we’ll arrange a pickup within 24-48 hours from your doorstep. The pickup person will collect the package from the same delivery address as you mentioned in the order. If you want to change the pickup address, please let us know when you raise a replacement request.

Q: Do I need to pay additional charges for the replacement?

No. You don’t need to pay additional charges for a replacement. If you face any issues with the product, we’ll bear all the shipping charges, and the return shipment will also be free for you. At any point, you’ll not be asked for payment. We hope you’ll certainly like our hassle-free replacement process.

Q: When you’ll deliver the new product?

We’ll ship a new product to you when the pickup is done and also share the tracking details. The average delivery time is 4-6 days, and it will almost take the same time as your last package. As we’ll provide the tracking details to you, you can easily track the progress of your shipment.